Privacy Policy

This privacy policy tells you about the way MinuteDock (we, our or us), collects information, holds it, uses it, and if we disclose it, who we disclose it to.


Collection of Your Personal Information

MinuteDock may collect and hold information relating to you that you have provided to us, that we may have obtained from another source or from when you have used our website. This information may include (amongst other information) your name, address, telephone numbers, lifestyle information and any other information collected in relation to your use of our products and services.

We collect other information to help us understand how our site is working and how we could improve it and/or our services. This may include URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit. While we may publish aggregated information of this sort, we will not publish information about individual machines, and we only disclose and use it as set out in this privacy policy. If you post messages to our website or Blog, we collect and may keep the information in those messages.

Use of Your Personal Information

MinuteDock may hold and use your information for a number of purposes connected with our business, which include:

  • processing your orders or applications and providing you with any requested product or service;
  • contacting you about your contact details;
  • providing you with a bill or a payment reminder;
  • keeping you informed about our products or services;
  • using your information for a purpose agreed with you;
  • dealing with your enquiries or complaints;
  • contacting you with regard to any maintenance, support or general customer care issue.

Sharing Your Personal Information

MinuteDock will not share your personal information, except when:

  • you tell us we can do this;
  • we reasonably believe we are required to do so by law;
  • we want to carry out a credit check on you;
  • we want to list any payment defaults with a credit agency;
  • this is necessary to assist an adjudicator to resolve a complaint you make about us.

Your User Name and Password

If you are a MinuteDock customer, you are responsible for your email address and password. You should not tell anyone else your user name, and if you do, you are responsible for paying for any products or services that they buy from us.

Credit Card Security

Credit card payments are processed through Direct Payment Solutions Ltd. Recurring subscription details are securely stored and managed offsite by Direct Payment Solutions Ltd. We never store your credit-card information.

Cookies

A cookie is a small piece of information stored on your computer. Cookies allow us identify you while using our service. You will need to enable cookies to use MinuteDock.

Internet Statistics

MinuteDock may use a third party provider to collect information such as the number of visitors on our site per day and which pages they visit. We may do this using a small piece of code on each page to count and provide this information to that third party provider.

Corrections and Deletions

You may ask to see your personal information and ask to have any of it updated, corrected or deleted. We may ask you to verify your identity for such requests, to protect your privacy, and that of others. You can do this by sending an e-mail to the following address: team@minutedock.com.

Security of Your Information

MinuteDock takes all reasonable steps to ensure that all of your information that it collects, uses or discloses is accurate and stored in a secure environment accessed only by authorised persons for legitimate business purposes.

Your data protection rignts under the GDPR

If you are a resident of the EEA, you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing team@minutedock.com.
  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing team@minutedock.com.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing team@minutedock.com.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Third parties (data sub-processors)

MinuteDock utilises third party services in day-to-day operations. These third party services will receive a subset of the data you provide to us, outlined below.

Core Hosting Providers

MinuteDock utilises the following core hosting providers to operate our service.

Entity Name Purpose Country of Service
Amazon Web Services Data hosting and storage United States
Pubnub Realtime hosting provider United States

Secure Payment Processors

Your billing data is passed on to the following secure payment processors. MinuteDock does not store your credit card details in our systems.

Entity Name Purpose Country of Service
Stripe Credit card processing United States
PaymentExpress Credit card processing New Zealand

Service performance and status monitoring

We pass data to the following servicers in order to observe and maintain the performance of our service.

Entity Name Purpose Country of Service
Raygun Limited Service error and performance monitoring New Zealand
Datadog Service error and performance monitoring New Zealand
Logentries Service access logs United States
Google Website usage and performance analytics. United States
Mixpanel, Inc. User usage and analytics United States

Customer Support Providers

We share data with the following third parties in order to provide effective customer support to you while you're using our service.

Entity Name Purpose Country of Service
Intercom User and usage data for providing customer support United States
Google Email communications. United States
Ask Nicely Customer satisfaction surveys New Zealand

Product Integration Partners

We share data with the following partners when you have chosen connect MinuteDock to the respective service.

Entity Name Purpose Country of Service
Xero Accounting data sync (optional connection) New Zealand
QuickBooks Accounting data sync (optional connection) United States
MYOB Accounting data sync (optional connection) Australia
Wave Accounting Accounting data sync (optional connection) Canada
Freshbooks Accounting data sync (optional connection) United States
Zapier Integration connector (optional connection) United States

Targeted advertisement to prospective customers

MinuteDock utilises advertising services to target non-customer "prospects" who visit our website with follow up advertising about our services for a limited time. To do this, these services store an identification Cookie on your computer.

Entity Name Purpose Country of Service
Adroll Online ad targeting cookies for non-customers United States
Facebook Online ad targeting cookies for non-customers United States

Other third parties

We utilise these other third party services for the reason provided.

Entity Name Purpose Country of Service
Growsumo Customer affiliate program United States
Wistia Video play and performance analytics United States

Changing This Policy

We can change this privacy policy at any time. We will tell you about changes by posting an updated policy on our website, so we encourage you to periodically review this page for the latest information on privacy practices at MinuteDock. Changes apply from the date we post it on our website.


Contact Us

Please email team@minutedock.com if you have any questions or concerns about the personal information that we hold about you.

Last updated: Thursday 24th May 2018