What to do when Time Entries aren't showing up for invoicing (but you think they should be!)
If you can’t find a specific entry when it’s time to create an Invoice, there are a few things that may have caused it.
💡 Tip: Looking for an existing invoice rather than missing time? Use the Search view on the Invoices screen to filter your invoices by status, Contact, number, reference, date, due date, or total. This article covers Time Entries that aren't appearing when you create an invoice.
The first is that you may have accidentally tracked it as unbillable time. Check the Contact, Project, Tasks and User on the Time Entry for an unticked billable setting or a 0.00/hr rate. An unbillable Contact or Project keeps time off invoices unless the entry's Task has its own non-zero rate. Also check the Task-specific Rates section on the Contact and Project — a Task-specific rate of 0.00/hr will zero out that time even when the Task itself is billable.
Another is that you may have already invoiced it. Head to the Reports screen and see if you can locate it there.
The time might also be on a draft invoice. Time on a draft is left out of Ready to Invoice and out of new invoices. When you start an invoice for a Contact that already has a draft, Step 1 of 3: Choose Entries shows a Heads up! warning with a Manage Drafts link. Open the draft to finish it, or delete it from the three-dots menu on the Invoices list (Delete) to put its billable time back on Ready to Invoice.
If you are still having trouble locating missing entries, email team@minutedock.com.