Most likely another rate is overriding the one you expected. MinuteDock uses the most specific rate available, in this order:

Start at the top and work down. The most common surprise is a Task-specific rate set on the Contact — that rate applies whenever that Task is used with that client, and it beats the Task's own rate.

The second most common surprise: a User rate only wins at its own level, so a User rate on a Contact loses to a plain Task rate.

Check out the full 14-tier order for more info.

Yes. Edit the Contact, scroll to Task-specific Rates, select the Task, and enter the rate for that client. The Task keeps its normal rate everywhere else, so you don't need a duplicate Task.

You can do the same on a Project if the different rate only applies to one job. See Charge a different rate for the same Task on one client

MinuteDock compares the Tasks and uses the most specific rate. If both sit at the same level — for example both have a Task-specific rate on the Contact — a $0.00 rate takes precedence over a charged rate.

If your time entries have been invoiced, or there is a lockout date set up in the account settings (and the time is recorded on or before that set date), you won't be able to click on a time entry to edit it.

An Admin must unlock an existing locked Time Entry before editing it. Saving the edit locks it again. This applies even when more than one lock reason is present. If the entry is attached to an Invoice, its Contact cannot be changed, even while it is unlocked.

Inside MinuteDock, time entries display as hh:mm (e.g. 1:30).

There isn't currently a setting to switch this to decimal (e.g. 1.5).

Report exports give the duration as separate Hrs and Mins columns rather than a decimal figure, so if you need decimals you can work them out in your spreadsheet — Hrs + (Mins / 60).

When entering time in the timer using text commands, both formats work: 1.5 hrs, 90 mins, or 1:30 all save as the same entry.

If the Contact you want to record time against doesn't show as an option under the @ menu in your time entry, it's likely your Contact access has been restricted.

An Admin can tick Limit which contacts can be seen in a user's settings and choose which Contacts they can access. If a Contact isn't on that list, you won't be able to add it to time entries, or filter for it in Reports.

(This is off by default, so it has to have been turned on intentionally.)

It applies even if you are an admin user and can see/edit the Contact under the Contacts screen.

It's just an account setting that lets you indicate what an entry needs to include to be considered complete.

If your time entry is highlighted, the account setting will be set to 'must contain X'.

The setting is purely a visual reminder and won't impact recording time, reports or billing.

Yes. Our help team can do this for you. Email team@minutedock.com and tell us what to lock. Most often, that's all time before a certain date at the old rate. Locked entries keep their rate when you change rates later, so earlier work is billed at the rate that applied when it was recorded. We're planning to make this self-service in the future.

Yes. Changing a rate updates every Time Entry that rate applies to, including time you've already invoiced. Reports and the Time screen's Rate and Total show the new rate.

Invoices you've already created don't change. They keep the line prices from when they were created.

If earlier time needs to stay at the old rate, email team@minutedock.com and we'll lock those entries. For example, your rate changed on 1 September, but time recorded before then should still be billed at the old rate. See Can I lock past time entries to a previous billing rate?

It'll keep running — even if you close the browser or shut your laptop. When you come back, just edit the time amount down to what you actually worked before logging the entry, or type something like -30 mins in the description to take time off.

Nothing gets submitted automatically. See How to Track Time for more on using the Timer.

Usually the date is locked, or you've been signed out.

There's no single button to clear the whole Dock.

Click on the entry in your time log to edit it, then change the Contact (and Project/Task if needed).

If the entry falls on or before a time lockout date, an Account Admin or whoever manages your time will need to unlock it first — see How does the time lockout date work, and who can override it? below.

If the entry is attached to an Invoice, its Contact cannot be changed even when an Admin unlocks it. Remove it from the Invoice before changing the Contact.

Yes — just change the date when creating or editing a time entry. You can record time up to 8 weeks in advance.

See Video — Record Time in Advance for more.

A locked date is an exception: only Account Admins, Users with Edit & manage others' time, and anyone who manages you can add time on it. See Locking and Unlocking Time Entries.

The Account lockout date locks every Time Entry dated on or before it. Only Account Admins can set it, under Account Settings → Time Lock-out. Account Admins, Users with Edit & manage others' time, and anyone who manages that User can still edit locked entries and add new time on those dates.

See Locking and Unlocking Time Entries for the full rules and Video — Set a Time Lockout Date for a walkthrough.

The most common cause is the Timer being left running longer than intended — it keeps going even when you close the browser.

If you've got MinuteDock open in multiple tabs, the display can also get out of sync; a quick page refresh will sort that out.

It's also worth checking your timezone in your account profile, as an incorrect setting can make entries appear at unexpected times.

MinuteDock is a web based app. You can use the website to access MinuteDock, or use our mobile app to record time.

We do not offer a desktop app currently.

We do — check out our prerecorded webinar (minutedock.com/webinars), or search ‘MinuteDock' on YouTube for a number of demo recordings we have done in the past.

MinuteDock records Time Entries as durations rather than start and end times. A Time Entry stores the date, the total length of work (for example 7h 30m), and the Contact/Project/Task tags — it does not store a clock-in or clock-out time.

If you need to capture a morning/afternoon split or break out a workday into segments, log a separate Time Entry for each block (for example one entry for 9:00–12:00 recorded as 3:00 and another for 13:00–17:00 recorded as 4:00). You can note the time of day in the entry description if you want to keep it visible on Reports or invoices.

MinuteDock doesn't have a single bulk-edit screen, but you can use Reports to surface and edit the entries quickly. Go to the Reports screen, filter to the exact entries you want to change (for example by Task, Contact, User, or date range), then switch the report view to show individual Time Entries rather than the summary chart. From there, click into each entry to edit it — changes are saved straight back to the original Time Entry on the Timesheet.

An Admin must unlock an existing locked Time Entry before editing it. Saving the edit locks it again. This applies even when more than one lock reason is present. If the entry is attached to an Invoice, its Contact cannot be changed, even while it is unlocked. See Locking and Unlocking Time Entries.

For a larger one-off change, our team can review whether a bulk update is suitable. Tell us which entries should change and the result you need. If you are already chatting with us, ask for the conversation to be passed to the team. Otherwise, email team@minutedock.com. The team will confirm the scope before making changes.

MinuteDock doesn't have a dedicated leave module, but the standard pattern is to create an unbillable Task for each leave type (for example #Holiday, #AnnualLeave, #Sick) and log time against it like any other Time Entry. Because Task rates beat Contact and Project rates, an unbillable Task keeps that time out of invoicing automatically and shows it as $0.00 in Reports. (Exceptions: a Task-specific rate for it on the Contact or Project, or a User or Role rate on the Task.)

Many teams also create an Internal Contact and log all leave time against it, which keeps the firm's client Reports clean. See Tracking Unbillable Time for the underlying billable/unbillable behaviour.

Yes, with timesheet approval. People request approval for each week, and anyone with Edit & manage others' time, or the person's manager, reviews and approves it on the Team tab. Only approved time is included in invoices.

Approval is in beta and there's no extra cost. Email team@minutedock.com to turn it on. For most teams, we recommend reviewing time in Reports or on the Team tab, then locking those dates so they can't be edited. See Locking and Unlocking Time Entries.

MinuteDock does not have a self-service CSV or Excel importer. Our support team can import historical Time Entries, Contacts, Projects and Tasks for you free of charge. The team will confirm the file requirements and scope before importing.

If you are already chatting with us, share what you want to import and ask for the conversation to be passed to the team. Otherwise, email team@minutedock.com. If you need recurring monthly imports, ask the team to assess that workflow; an ongoing service has not been agreed automatically.

For Time Entry imports, include at minimum: the date, the duration (in hours, minutes, or hh:mm), the User the entry belongs to, and the Contact. Optional columns include Project, Task, billable status, a rate override, and the entry description. For Contact or Task imports, include the name and Short Code at minimum, plus any default rates you want applied. See Importing Time Entries, Contacts, Projects or Tasks from a CSV/Spreadsheet for full file requirements.