Most likely, there is a billing rate set in one of your tasks/projects etc which is overriding the rate you expected to see.

When there multiple potential rates for a time entry, the priority for which is used goes Task > Project > Contact > User > Account Default.

Check out the full guide on billing rates for more info.

If your time entries have been invoiced, or there is a lockout date set up in the account settings (and the time is recorded before that set date), you won't be able to click on a time entry to edit it.

Admin users can click the lock button to unlock the time entry and make edits, however.

Inside MinuteDock, time entries display as hh:mm (e.g. 1:30).

There isn't currently a setting to switch this to decimal (e.g. 1.5).

If you need decimal values, the cleanest option is to export your Report — exports include duration in both hours-and-minutes and decimal hours, so you can use whichever you prefer in a spreadsheet.

When entering time in the timer using text commands, both formats work: 1.5 hrs, 90 mins, or 1:30 all save as the same entry.

If the Contact you want to record time against doesn't show as an option under the @ menu in your time entry, then it's likely that your 'Allowed Contacts' setting is the culprit.

If 'Allowed Contacts' in your user settings doesn't include a particular Contact, you won't be able to add that Contact to time entries, or filter for it in Reports.

(By default a user is set to 'all Contacts' allowed, so this has to be intentionally changed)

This will be the case even if you are an admin user and can see/edit the Contact under the Contacts screen.

It's just an account setting that let's you indicate what an entry needs to include to be considered complete.

If you time entry is highlighted, the account setting will be set to 'must contain X'.

The setting is purely a visual reminder and won't impact recording time, reports or billing.

Yes. At the moment this is handled by our help team — just reach out to team@minutedock.com and let us know which entries need locking and at what rate. We're planning to make this self-service in the future.

Changing a rate updates any uninvoiced time to the new rate.

Already invoiced time stays as-is. If you need uninvoiced time to stay at the old rate, contact our help team and we can lock those entries for you.

It'll keep running — even if you close the browser or shut your laptop. When you come back, just edit the time amount down to what you actually worked before logging the entry.

Nothing gets submitted automatically. See How to Track Time for more on using the Timer.

Click on the entry in your time log to edit it, then change the Contact (and Project/Task if needed).

If the entry falls before a time lockout date, your admin will need to unlock it first — see How does the time lockout date work? below.

Yes — just change the date when creating or editing a time entry. You can record time up to 8 weeks in advance.

See Recording Time in Advance for more.

The lockout date prevents anyone from editing or creating time entries before a set date — handy for protecting time that's already been reviewed or invoiced. Only admins can set or change the lockout date in Account Settings.

If a single entry behind the lockout needs correcting, admins can click the lock button next to that entry to unlock and edit it individually, without needing to move the lockout date.

The most common cause is the Timer being left running longer than intended — it keeps going even when you close the browser.

If you've got MinuteDock open in multiple tabs, the display can also get out of sync; a quick page refresh will sort that out.

It's also worth checking your timezone in your account profile, as an incorrect setting can make entries appear at unexpected times.

MinuteDock is a web based app. You can use the website to access MinuteDock, or use our mobile app to record time.

We do not offer a desktop app currently.

We do — check out our prerecorded webinar (minutedock.com/webinars), or search ‘MinuteDock’ on YouTube for a number of demo recordings we have done in the past.

MinuteDock records Time Entries as durations rather than start and end times. A Time Entry stores the date, the total length of work (for example 7h 30m), and the Contact/Project/Task tags — it does not store a clock-in or clock-out time.

If you need to capture a morning/afternoon split or break out a workday into segments, log a separate Time Entry for each block (for example one entry for 9:00–12:00 recorded as 3:00 and another for 13:00–17:00 recorded as 4:00). You can note the time of day in the entry description if you want to keep it visible on Reports or invoices.

MinuteDock doesn't have a single bulk-edit screen, but you can use Reports to surface and edit the entries quickly. Go to the Reports screen, filter to the exact entries you want to change (for example by Task, Contact, User, or date range), then switch the report view to show individual Time Entries rather than the summary chart. From there, click into each entry to edit it — changes are saved straight back to the original Time Entry on the Timesheet.

If the entries are locked (because of an Account lockout date or because they're attached to a sent Invoice), an Admin will need to unlock them first. See Locking and Unlocking Time Entries. For larger one-off rewrites across hundreds of entries, our team can run a bulk update for you — email team@minutedock.com with the change you need.

MinuteDock doesn't have a dedicated leave module, but the standard pattern is to create an unbillable Task for each leave type (for example #Holiday, #AnnualLeave, #Sick) and log time against it like any other Time Entry. Because Task rates take priority over Contact and User rates, an unbillable Task keeps that time out of invoicing automatically and shows it as $0.00 in Reports.

Many teams also create an Internal Contact and log all leave time against it, which keeps the firm's client Reports clean. See Tracking Unbillable Time for the underlying billable/unbillable behaviour.

MinuteDock supports an approval workflow on Time Entries — Admins can review a User's logged time and mark it as approved before it flows through to invoicing or final reporting. This is particularly useful for accounting practices and law firms that need a partner or manager sign-off on team time.

Approval is currently an opt-in feature. Email team@minutedock.com to have it enabled on your Account and we'll walk you through how it shows up on the Time screen and in Reports. In the meantime, Locking and Unlocking Time Entries covers how Admins can close out a User's day or week once it's been reviewed.

MinuteDock doesn't have a self-serve CSV import tool, but our support team runs one-off imports for you free of charge. You can import historical Time Entries, Tasks, Projects, and Contacts from a CSV or Excel spreadsheet — email the file to team@minutedock.com and we'll load it into your Account.

For Time Entry imports, include at minimum: the date, the duration (in hours, minutes, or hh:mm), the User the entry belongs to, the Contact, and the entry description. Optional columns include Project, Task, billable status, and any notes. For Contact or Task imports, include the name and Short Code at minimum, plus any default rates you want applied. See Importing From Another System for full file requirements.