Why is my time showing at the wrong billing rate?
Why is my time showing at the wrong billing rate?
Most likely, there is a billing rate set in one of your tasks/projects etc which is overriding the rate you expected to see.
When there multiple potential rates for a time entry, the priority for which is used goes Task > Project > Contact > User > Account Default.
Why can't I edit my time entries?
Why can't I edit my time entries?
If your time entries have been invoiced, or there is a lockout date set up in the account settings (and the time is recorded before that set date), you won't be able to click on a time entry to edit it.
Admin users can click the padlock icon to unlock the time entry and make edits, however.
Why can't I record time against a specific contact?
Why can't I record time against a specific contact?
If the Contact you want to record time against doesn't show as an option under the @ menu in your time entry, then it's likely that your 'Allowed Contacts' setting is the culprit.
If 'Allowed Contacts' in your user settings doesn't include a particular Contact, you won't be able to add that Contact to time entries, or filter for it in Reports.
(By default a user is set to 'all Contacts' allowed, so this has to be intentionally changed)
This will be the case even if you are an admin user and can see/edit the Contact under the Contacts screen.
What does the red outline on my time entries mean?
What does the red outline on my time entries mean?
It's just an account setting that let's you indicate what an entry needs to include to be considered complete.
If you time entry is highlighted, the the account setting will be set to 'must contain X'.
The setting is purely a visual reminder and won't impact recording time, reports or billing.
Can I lock past time entries to a previous billing rate?
Can I lock past time entries to a previous billing rate?
Yes. At the moment this is handled by our help team — just reach out to team@minutedock.com and let us know which entries need locking and at what rate. We're planning to make this self-service in the future.
If I change a billing rate, does it affect my already recorded time?
If I change a billing rate, does it affect my already recorded time?
Changing a rate updates any uninvoiced time to the new rate.
Already invoiced time stays as-is. If you need uninvoiced time to stay at the old rate, contact our help team and we can lock those entries for you.
What happens if I forget to stop my timer?
What happens if I forget to stop my timer?
It'll keep running — even if you close the browser or shut your laptop. When you come back, just edit the time amount down to what you actually worked before logging the entry.
Nothing gets submitted automatically. See How to Track Time for more on using the Timer.
I accidentally logged time to the wrong contact — how do I fix it?
I accidentally logged time to the wrong contact — how do I fix it?
Click on the entry in your time log to edit it, then change the Contact (and Project/Task if needed).
If the entry falls before a time lockout date, your admin will need to unlock it first — see How does the time lockout date work? below.
Can I record time for a date in the past or future?
Can I record time for a date in the past or future?
Yes — just change the date when creating or editing a time entry. You can record time up to 8 weeks in advance.
See Recording Time in Advance for more.
How does the time lockout date work, and can admins override it?
How does the time lockout date work, and can admins override it?
The lockout date prevents anyone from editing or creating time entries before a set date — handy for protecting time that's already been reviewed or invoiced. Only admins can set or change the lockout date in Account Settings.
If a single entry behind the lockout needs correcting, admins can click the padlock icon next to that entry to unlock and edit it individually, without needing to move the lockout date.
Why is my timer showing a different time than I expected?
Why is my timer showing a different time than I expected?
The most common cause is the Timer being left running longer than intended — it keeps going even when you close the browser.
If you've got MinuteDock open in multiple tabs, the display can also get out of sync; a quick page refresh will sort that out.
It's also worth checking your timezone in your account profile, as an incorrect setting can make entries appear at unexpected times.