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Time Tracking for Virtual Assistants

How virtual assistants use MinuteDock to track billable hours across clients, manage retainer packages with hour budgets, handle client-specific billing rules, and create invoices.

Updated over a week ago

Managing multiple clients means juggling different projects, billing structures, and deadlines while ensuring every billable minute is captured. MinuteDock helps you track time accurately across client portfolios and sync directly with accounting software.

Capture time as you work

When you're managing multiple clients daily and switching between social media scheduling, email management, administrative tasks, and client calls, quick tasks like responding to an urgent email or handling a brief client call often go untracked. By month-end, those forgotten minutes add up to hours of unbilled work.

The Dock and mobile app let you start tracking the moment a client calls or messages, before you get pulled into the next task. The timer runs in the background while you work, and you can quickly switch between Contacts without losing your place. When you're ready, log the time entry with descriptions that show clients exactly what you accomplished.

Organize work by client requirements

Some clients want detailed task breakdowns for every hour tracked. Others only bill for certain types of work while treating email time as non-billable. One client needs time separated between social media work and administrative tasks. Remembering these client-specific rules while managing numerous tasks daily creates constant mental overhead.

Projects let you organize work under each Contact exactly how they need it. Create separate Projects for different work types under the same client, then set billing rates at the Project level when needed. Tasks work across all Contacts, so you can track service types like #clientcommunication or #contentcreation consistently while keeping billing rules client specific.

Track progress against hour limits

When you're tracking clients on monthly retainers and others on hourly billing, you need to know who's approaching their limit. Clients expect proactive alerts when they're nearing their hour cap, but checking progress throughout the month takes time you could bill.

Goals let you set monthly hour budgets or billable value limits for each retainer client. As you log time, progress toward the Goal displays automatically. Reports filtered by Contact and date range show exactly where you stand against package hours, so you can notify clients proactively before they exceed their limits.

💡 Tip: Review your Reports filtered by Contact weekly to monitor progress against retainer packages. This lets you communicate proactively with clients about hour usage rather than surprising them at month-end.

Streamline your invoicing process

Creating separate invoices for multiple clients in different formats means gathering time entries, manually entering line items into multiple accounting systems, and reconciling package hours versus actual hours used. What should be simple billing becomes a lengthy administrative task every month.

All your time automatically organizes by Contact and Project. Invoice creation pulls pre-approved time entries with descriptions already written, then syncs directly to your accounting software. Set different billing rates at the Contact, Project, or Task level, and the correct rate applies automatically.

Sync seamlessly with your accounting software

Your time tracking should flow directly into the accounting systems your clients already use without duplicate data entry. Available integrations mean invoices created from your tracked time sync automatically, giving you more time for billable work and less time on admin.

Accounting Integrations

After connecting your accounting software, you can create and sync invoices directly from your tracked time.

Provide detailed time documentation

Clients want transparency about where their hours go, but creating detailed weekly summaries from scattered notes means more unbillable admin work. Without clear records showing what you accomplished, you face questions about invoices and struggle to justify rates when projects take longer than expected.

Reports generate professional summaries showing exactly what you accomplished during any period. Filter by Contact to create client-specific reports or use Client View to give clients direct access to see their time breakdown by date and task. Detailed time entry descriptions alongside hours make billing conversations straightforward.

The Bottom Line

  • Capture more billable hours: Track time that usually slips through the cracks when you're juggling multiple clients throughout the day

  • Streamline your invoicing: Turn what used to be a time-consuming burden into a quick, straightforward process

  • Build transparency with clients: Detailed time breakdowns shift billing conversations from defensive to open and data-backed

  • Make smarter business decisions: Identify your most profitable clients, spot when you're exceeding retainer hours, and adjust pricing based on real data instead of guesswork

  • Eliminate double-entry: Integration with your accounting software means time data flows directly where it needs to go, cutting admin work

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