Why can't I record time against a specific contact?
Why can't I record time against a specific contact?
This is almost always an Allowed Contacts setting — your admin may have restricted which Contacts you can track time against. Check with them that the Contact you need is on your allowed list. If it is and you're still not seeing it, make sure it hasn't been archived.
I accidentally archived a contact — can I still see their time entries?
I accidentally archived a contact — can I still see their time entries?
Yes. Archived Contacts are hidden from your active list, but their time entries are preserved and still show in Reports. You can also restore an archived Contact at any time to bring them back to your active list. See Archive or Merge a Contact for how to restore.
How do I merge duplicate contacts without losing time data?
How do I merge duplicate contacts without losing time data?
Go to the Contacts tab, find the duplicate you want to remove, and click the red "X." MinuteDock will give you the option to merge it into another Contact.
All time entries, projects, and invoices will transfer across. If either Contact is linked to your accounting software, the synced counterpart will be prioritised.
Note: merges can't be undone, so double-check before confirming.
What's the difference between a Project and a Task — when should I use each?
What's the difference between a Project and a Task — when should I use each?
A Project belongs to a specific Contact and is great for tracking distinct jobs, matters, or engagements for that client.
A Task is account-wide and can be used across any Contact — ideal for categorising types of work like "consulting," "admin," or "research."
You can use both on the same time entry: the Project tells you which job, the Task tells you what kind of work. See Organizing Time with Contacts/Projects/Tasks for more.
Do my Projects and Tasks flow into my accounting integration?
Do my Projects and Tasks flow into my accounting integration?
Not directly as Projects or Tasks — they're a MinuteDock concept for organising your time.
However, when you send an invoice to your accounting software, you can configure how MinuteDock maps your Projects and Tasks to your integration's fields (like Items, Tracking Categories, or Classes).
See your integration settings guide under Integrations for how to set this up.
I've got loads of preexisting tasks, project codes, or matters from my old system. How can I import these?
I've got loads of preexisting tasks, project codes, or matters from my old system. How can I import these?
Reach out to support@minutedock.com with your data in CSV format, including as many of MinuteDock's Project/Task fields as possible.
Our team will handle the bulk import for you.
Can I move time entries from one contact or project to another?
Can I move time entries from one contact or project to another?
Yes — click on the entry to edit it, then change the Contact and/or Project. If the entry falls before a time lockout date, your admin will need to unlock it first.
I need to add a new Contact. Should I create it in MinuteDock or in my accounting software?
I need to add a new Contact. Should I create it in MinuteDock or in my accounting software?
If you're using an integration, the best practice is to create the Contact in your accounting software and let it sync across to MinuteDock.
This keeps both systems in sync and avoids duplicates. If you create a Contact in MinuteDock that doesn't exist in your accounting software, MinuteDock will attempt to create it there when you send your first invoice — but the Contact will need a valid email address for this to work.
I edited a Contact's name yesterday, but now it's reverted to the old name. Why?
I edited a Contact's name yesterday, but now it's reverted to the old name. Why?
This happens when you're connected to an accounting integration. Your accounting software is the "source of truth" for Contact details, so the next time MinuteDock syncs, it pulls the original name back from your accounting software.
To make the name change stick, update it in your accounting software instead, and it'll flow through to MinuteDock on the next sync.