After connecting Wave to MinuteDock, your customer data will automatically sync as Contacts. This guide covers managing the ongoing sync process and resolving any duplicate contacts.
Understanding Wave Customer sync
Once your Wave integration is active, MinuteDock automatically imports your Wave customer list as Contacts. You can identify synced Contacts by the Wave icon that appears next to them in the Contacts screen.
How syncing works
MinuteDock will sync with Wave Automatically once a day to import new Wave Customers or update existing Contacts. You can also trigger manual syncs anytime.
⚡ Important: Wave controls the sync direction - changes made in Wave will update MinuteDock Contacts, but changes made to MinuteDock Contacts will not affect your Wave customers.
💡 Best Practice: Add new customers or edit existing customers in Wave first, then run a manual sync to update your MinuteDock Contacts. This prevents duplicate Contacts from appearing.
Run a manual sync with Wave
To manually sync your Wave customers with MinuteDock Contacts:
Update customers in Wave - Make any changes to your Wave customer list first.
Access integration settings - Click the Wave button in the top-right navigation bar.
Start the sync - Click the sync now button on the integration settings screen.
Confirm success - Wait for the page to reload. The sync is successful when "last synced" shows "less than a minute ago".
Verify changes - Check your Contacts screen to confirm updates.
✅ Success! New Contacts will be created for Wave customers, and existing synced Contacts will update to match their Wave counterparts.
Managing duplicate Contacts
If you created Contacts manually before connecting Wave, you may have duplicates - one synced with Wave and one not synced.
Merging duplicate Contacts
Go to Contacts - Click the Contacts screen in MinuteDock.
Find duplicates - Use the search bar to locate duplicate Contacts. Prioritise merging Contacts that are not synced with Wave.
Hide the duplicate - Click the more options button (the three dots) on the Contact you want to remove, then choose Hide.
Choose merge option - If the Contact has Time Entries, you'll be prompted to merge rather than delete.
Select target Contact - Choose the Wave-synced Contact as your merge target.
Complete merge - All Time Entries from the merged Contact will transfer to the Contact you're keeping.
✅Success! Time Entries under removed Contact will now be under chosen 'merge' Contact.
⚡ Important: Always merge into the Wave-synced Contact to maintain the connection with your Wave customer data.
ℹ️ Note: If a Contact has no Time Entries, MinuteDock will offer to delete it instead. Contacts with Time Entries always get the option to merge, so no Time Entries are lost.
