Need more time to evaluate MinuteDock? We're happy to extend your trial period.

To request a trial extension, email support@minutedock.com and we'll extend your trial so you can continue exploring MinuteDock.

You can update your credit card details at any time from your Account settings.

To update your payment details:

Your updated payment details will be used for your next billing cycle.

You can change your subscription plan at any time from your Account settings.

To upgrade to a higher plan:

When you'll be charged:

Adding additional users: You can add extra users to any plan by entering the number of additional users you need in the "additional users" field when changing your plan.

To downgrade to a lower plan:

When the change takes effect:

If you have too many active users: If your new plan has fewer user licenses than you currently have active Users, you'll see a notification prompting you to either:

MinuteDock offers both monthly and annual billing options:

When your trial ends:

If you've already added payment details during your trial, your account will automatically convert to your selected paid plan when the trial expires. You'll continue using MinuteDock without interruption.

If you haven't set up payment yet, you'll be directed to a billing setup page when you try to log in after your trial expires.

Invoices and receipts:

Invoice and receipt PDFs are automatically emailed to your account's billing email address (the email of the initial User who created the account) after each payment.

If you need to change the billing email address, contact us at support@minutedock.com.

MinuteDock is a New Zealand-based company. Some international banks, particularly in the United States, may charge an additional fee for "international transactions" or "foreign transactions" — even when we charge you in your local currency (such as USD or GBP).

This is not a charge from MinuteDock. It's a fee charged by your bank or credit card issuer when you make a purchase from an international merchant. The fee typically ranges from 0% to 3% of the transaction amount.

Traditionally these fees only applied to purchases made physically in a foreign country. However, in recent years many banks have expanded their definition of "foreign purchase" to include online purchases from companies not incorporated in your country of residence.

Unfortunately, we can't avoid this type of fee if your bank charges for purchases from international businesses. Larger companies avoid this by establishing offices in multiple countries to act as "local merchants," but as a small team, we're not able to do this at the moment.

If you're unsure whether your bank charges international transaction fees, check with your bank or review your credit card fee schedule.

For large enterprise accounts, we can arrange alternative payment methods such as bank transfer on a case-by-case basis.

If you have a large team and would like to discuss alternative payment options, please contact us at support@minutedock.com.

If a payment fails, you'll receive an email notification asking you to update or check your payment details.

We'll automatically retry the charge once a day for a few days. If you need additional time to resolve the payment issue, contact us at support@minutedock.com and we can arrange a grace period.

If the payment isn't resolved after the retry period, your account will become inactive. When you try to log in, you'll be directed to the billing and payment page to update your details. Don't worry — your account data remains safe and will be available again as soon as you resubscribe.

You can view and download past invoices from the Billing Details page in your Account settings.

Invoice and receipt PDFs are also automatically emailed to your billing email address after each payment, so you can access them from your email at any time.