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Cancelling Your MinuteDock Account

Learn how to cancel your subscription, what happens to your data, and how to reactivate your account if you change your mind.

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How to Cancel Your Subscription

You can cancel your MinuteDock subscription at any time from your Account settings.

To cancel:

  1. Go to the Account screen (top right corner while logged in)

  2. Click Billing and Payment

  3. Select Cancel Current Plan

Your cancellation takes effect at the end of your current billing period. You'll continue to have full access to MinuteDock until that date.


What Happens to Your Data

During the Remainder of Your Billing Period

After you cancel, you'll continue to have full access to MinuteDock until the end of your current billing period. You can:

  • Track time

  • View and edit Time Entries

  • Generate Reports

  • Create Invoices

  • Export your data

Nothing changes until your subscription expires.

After Your Subscription Ends

Once your subscription expires, you won't be able to log in or access your MinuteDock account. However, your data is safely retained and will be available again if you choose to resubscribe.

We recommend exporting any important data before your subscription ends if you think you'll need access to it while your account is inactive.

Exporting Your Data Before Cancellation

Before cancelling, we recommend exporting any data you might need. You can export:

Time Entries:

  1. Go to the Reports screen

  2. Use the Filter options to select the time period and criteria you want

  3. Click Export to download a CSV file of your time data

Invoices:

  1. Go to the Invoices screen

  2. Click Export to download a summary of all your invoices

  3. You can also view and export individual invoices by clicking on them

If you use an accounting integration (Xero, QuickBooks, MYOB, FreshBooks, or Wave), all invoices sent to your accounting software will remain available there. Cancelling MinuteDock won't affect invoices already in your accounting system, so exporting from MinuteDock may not be necessary.

⚠️ Warning: Once your subscription ends, you won't be able to access MinuteDock to export data. Make sure to export anything you need before your subscription expires.


Reactivating a Cancelled Account

Changed your mind? You can reactivate your MinuteDock account at any time.

Your data is safely stored and will be available when you resubscribe — there's no time limit on reactivation.

To reactivate:

  1. Go to minutedock.com and log in with your existing credentials

  2. You'll be directed to the billing and subscription page

  3. Select your plan and add your payment details

  4. Your account and all your data will be immediately available again


We're Sorry to See You Go

If you're cancelling because of an issue or concern, we'd love to hear from you. Contact us at support@minutedock.com — we're here to help.

Not quite ready to cancel? You might consider downgrading to a smaller plan instead. You can change your plan at any time from the Account screen.

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