This is usually a username/email issue. Make sure you're using the exact email address your MinuteDock account was set up with — it's easy to try the wrong one if you have multiple email addresses.

Check with your account admin to confirm the correct login email. If you're not receiving the reset email, check your spam folder and verify the email spelling in your team's active user list (typos at setup are more common than you'd think).

If you're still stuck, contact our help at team@minutedock.com.

No — features like Expenses are included at no extra cost. Some features are still in beta and need to be activated on your account.

Just email team@minutedock.com and we'll turn them on for you.

Yes, we're flexible with trial periods. Just reach out to team@minutedock.com and we'll extend it for you.

Yes, not a problem. Get in touch with our help team and we can activate a new trial period on your existing account.

No. Everything you tracked during your trial — time entries, Contacts, Projects, invoices, all of it — carries over seamlessly when you subscribe.

No. When you change plans, you'll be charged a pro-rated amount for the difference between your old and new plan for the remainder of your current billing period. You won't lose any already-paid time.

If you've swapped from annual to monthly, or reduced your user count, a credit will get applied to your account and automatically come off your next invoice/s.

Your data is kept safe. When your subscription ends, your account becomes inactive, but nothing is deleted. If you resubscribe later, everything will be there waiting for you.

You can request that your data and account be permanently deleted by reaching out to our help team.

See Cancelling Your MinuteDock Account for full details.

Billing receipts go to the email address of the initial user who created the account. To update your billing information, contact team@minutedock.com with the details we'll get you sorted.

MinuteDock will automatically retry the charge once a day for a few days.

If you need more time to sort it out, get in touch with team@minutedock.com and we can arrange a grace period.

If the payment isn't resolved after the retry period, your account becomes inactive — but your data stays safe and will be available as soon as you update your payment details.

Yes. You can view and download past invoices from the Billing Details page in your Account settings.

Receipts are also automatically emailed to your billing email address after each payment, so check your email too.

MinuteDock offers pricing in USD by default, with NZD pricing for New Zealand customers and GBP for UK customers.

Your pricing currency is determined by your location. Note that some international banks may charge a foreign transaction fee for purchases from NZ-based companies — this is a bank fee, not a MinuteDock charge.

SeeManaging Your Subscription & Billing for more on this.

Yes. MinuteDock supports two-factor authentication, via an emailed authorisation. Each User can turn it on for their own login from the Profile screen by clicking the Start Verification button under User preferences and following the setup steps. 2FA is configured per User, so each team member enables it on their own account.

Yes. To change the seat count that your renewal will be billed against, update your subscription before your renewal date from Account → Billing and Payment → Change Plan. Reducing the number of additional Users (or moving to a smaller plan tier) takes effect immediately and reduces what's billed at your next renewal.

Two things worth knowing: archiving a User on the Team screen does not automatically reduce your seat count — you also need to adjust the seats on the Billing and Payment screen. And if your new seat count is lower than the number of active Users on your Account, MinuteDock will prompt you to either archive Users to fit, or keep the extra seats. For the full step-by-step, see Managing Your Subscription & Billing.