Why can't I edit billing rates, add contacts, or change settings?
Why can't I edit billing rates, add contacts, or change settings?
Your user Role, or individual user permissions likely don't include the relevant permission.
Each section in MinuteDock has a specific permission — for example, "Manage Contacts" for adding or editing Contacts, or "Manage MinuteDock Account & Users" for full admin access.
Ask your admin to check your permissions. See Manage User Permissions for what each permission controls.
Why can't I see my team's time in reports?
Why can't I see my team's time in reports?
You need the "See & report on others' time" permission. Without it, you'll only see your own time entries in reports.
Ask your admin to enable this for your account if you need it.
The same permission also lets you see everyone's logged hours on the Team tab, if it's turned on for your Account.
What can each user role see and do?
What can each user role see and do?
MinuteDock has one main admin permission (Manage MinuteDock Account & Users) that gives full access, plus individual permissions for specific areas. You'll find them under Account Permissions when editing a user:
Manage Invoices & See Billing Reports
Manage Contacts
Manage Projects & Tasks
Edit & manage others' time
See & report on others' time
Can report on other users' time with the same role
Limit which contacts can be seen
Manages other users (opt-in beta) — see Video — Manager Users & Permissions
These can be mixed and matched to create the right level of access for each team member. See Manage User Permissions for the full details on what each permission allows and what data it exposes.
Can I restrict a team member to only track time against specific contacts?
Can I restrict a team member to only track time against specific contacts?
Yes — tick Limit which contacts can be seen in the user's settings under Account > Team, then select which Contacts they're allowed to access.
They'll only see those Contacts (and their associated Projects) when logging time. See Manage User Permissions for setup steps.
Can a user without billing permissions see their own hourly rate?
Can a user without billing permissions see their own hourly rate?
Not on their Profile screen — no User's rate is shown there, whatever their permissions. Default rates are set and viewed under Account → Team, which needs Admin.
Rates do surface in two other places, though:
On a Contact, Project or Task. Manage Contacts or Manage Projects & Tasks lets a User open those records and see the rates stored on them — including any rate set there for a specific User or Role. They can change them, too.
Through invoicing and Reports. Manage Invoices & See Billing Reports gives a full view of the Account's billing information — every team member's time and what it's worth — plus dollar values in Reports and Goals.
So a User with only Manage Contacts sees no dollar figures in Reports, but can still see a colleague's rate wherever a User-specific rate has been set on a Contact they can open.
See Who can see hourly rates for the full breakdown.
How do I transfer a team member's time data if they leave?
How do I transfer a team member's time data if they leave?
When a user is archived or removed, all their time data stays safe and available in reports — nothing is lost.
If you need their entries reassigned to a different user, contact our help team and we can bulk-reassign them for you. (team@minutedock.com)
Someone didn't get their invite or password reset email. What can I do?
Someone didn't get their invite or password reset email. What can I do?
Invite: open them under Account → Team → Pending Invites, copy the invite link and send it to them yourself. Invites don't expire. See Resend or copy an invite.
Password reset: the reset link lasts 30 minutes and stops working once it's used. Ask them to request a new one from Forgot your password? and check their spam folder. If a second request is made within 5 minutes, no new email is sent, so wait a few minutes first. MinuteDock shows the same Check your Email! screen whether or not the address is registered, so if nothing arrives, check they're using their MinuteDock login email.
Does MinuteDock support two-factor authentication (2FA)?
Does MinuteDock support two-factor authentication (2FA)?
Yes. MinuteDock supports two-factor authentication via an emailed verification code, and also supports Passkeys as a more secure alternative.
Both are configured per User, so each team member turns them on for their own login from Profile → Password & Security. Admins can't enable either on someone else's behalf.
See Secure your login with Login Verification or passkeys for the full setup steps.
Can I require Time Entries to be approved before they're invoiced?
Can I require Time Entries to be approved before they're invoiced?
Yes, with timesheet approval. People request approval for each week, and anyone with Edit & manage others' time, or the person's manager, reviews and approves it on the Team tab. Only approved time is included in invoices.
Approval is in beta and there's no extra cost. Email team@minutedock.com to turn it on. For most teams, we recommend reviewing time in Reports or on the Team tab, then locking those dates so they can't be edited. See Locking and Unlocking Time Entries.