Why can't I edit billing rates, add contacts, or change settings?
Why can't I edit billing rates, add contacts, or change settings?
Your user Role, or individual user permissions likely don't include the relevant permission.
Each section in MinuteDock has a specific permission — for example, "Manage Contacts" for adding or editing Contacts, or "Manage MinuteDock Account & Users" for full admin access.
Ask your admin to check your permissions. See Manage User Permissions for what each permission controls.
Why can't I see my team's time in reports?
Why can't I see my team's time in reports?
You need the "See & report on others' time" permission. Without it, you'll only see your own time entries in reports.
Ask your admin to enable this for your account if you need it.
What can each user role see and do?
What can each user role see and do?
MinuteDock has one main admin permission (Manage MinuteDock Account & Users) that gives full access, plus individual permissions for specific areas. You'll find them under Account Permissions when editing a user:
Manage Invoices & See Billing Reports
Manage Contacts
Manage Projects & Tasks
Edit & manage others' time
See & report on others' time
Can report on other users' time with the same role
Limit which contacts can be seen
Manages other users (opt-in beta)
These can be mixed and matched to create the right level of access for each team member. See Manage User Permissions for the full details on what each permission allows and what data it exposes.
Can I restrict a team member to only track time against specific contacts?
Can I restrict a team member to only track time against specific contacts?
Yes — tick Limit which contacts can be seen in the user's settings under Account > Team, then select which Contacts they're allowed to access.
They'll only see those Contacts (and their associated Projects) when logging time. See Manage User Permissions for setup steps.
Can a user without billing permissions see their own hourly rate?
Can a user without billing permissions see their own hourly rate?
Not on their Profile screen — no User's rate is shown there, whatever their permissions. Default rates are set and viewed on the Team screen, which needs Admin.
Rates do surface in two other places, though:
On a Contact, Project or Task. Manage Contacts or Manage Projects & Tasks lets a User open those records and see the rates stored on them — including any rate set there for a specific User or Role. They can change them, too.
Through invoicing and Reports. Manage Invoices & See Billing Reports gives a full view of the Account's billing information — every team member's time and what it's worth — plus dollar values in Reports and Goals.
So a User with only Manage Contacts sees no dollar figures in Reports, but can still see a colleague's rate wherever a User-specific rate has been set on a Contact they can open.
See Who can see hourly rates for the full breakdown.
How do I transfer a team member's time data if they leave?
How do I transfer a team member's time data if they leave?
When a user is archived or removed, all their time data stays safe and available in reports — nothing is lost.
If you need their entries reassigned to a different user, contact our help team and we can bulk-reassign them for you. (team@minutedock.com)
Does MinuteDock support two-factor authentication (2FA)?
Does MinuteDock support two-factor authentication (2FA)?
Yes. MinuteDock supports two-factor authentication via an emailed verification code, and also supports Passkeys as a more secure alternative.
Both are configured per User, so each team member turns them on for their own login from the Profile screen — 2FA using the Start Verification button under User preferences. Admins can't enable either on someone else's behalf.
See Securing Your Login with Two-Factor Authentication or Passkeys for the full setup steps.
Can I require Time Entries to be approved before they're invoiced?
Can I require Time Entries to be approved before they're invoiced?
MinuteDock supports an approval workflow on Time Entries — Admins can review a User's logged time and mark it as approved before it flows through to invoicing or final reporting. This is particularly useful for accounting practices and law firms that need a partner or manager sign-off on team time.
Approval is currently an opt-in feature. Email team@minutedock.com to have it enabled on your Account and we'll walk you through how it shows up on the Time screen and in Reports. In the meantime, Locking and Unlocking Time Entries covers how Admins can close out a User's day or week once it's been reviewed.