Why can't I see my team's time in reports?
Why can't I see my team's time in reports?
You need the "Report On Others' Time" permission to view other users' entries in reports. Check with your admin that your permissions include this.
See Manage User Permissions for a breakdown of what each permission allows.
Why doesn't my report total match what I see on the dashboard?
Why doesn't my report total match what I see on the dashboard?
Check your report filters — the date range, user selection, Contact, Project, and Task filters all affect what's included.
Also check the Options filter for whether you're including or excluding unbillable time, as this can cause totals to differ from what you see on your time log or dashboard.
How do I export report data to a spreadsheet?
How do I export report data to a spreadsheet?
Run your report, then click the Export button at the top of the page to download the full report as a CSV file.
You can also export individual charts by hovering over them and clicking the CSV button in the corner. Open the downloaded file in Excel or your preferred spreadsheet app.
See How to Export a Report for more.
Can I report on billed vs unbilled time separately?
Can I report on billed vs unbilled time separately?
Yes. Use the Options filter in Reports to choose between billable time, unbillable time, or both.
You can also check the invoiced/uninvoiced status of entries by viewing the time entries list within your report.
How do date ranges work in reports — what counts as "this week" or "this month"?
How do date ranges work in reports — what counts as "this week" or "this month"?
"This week" runs Monday to Sunday. "This month" is the current calendar month. The same applies to other preset ranges like "last week" and "last month."
If you need a specific date range, you can set custom start and end dates in the report filters.