Why can't I see my team's time in reports?
Why can't I see my team's time in reports?
To see other Users' time in Reports, you need the See & report on others' time Permission. Two narrower options also work: Can report on other users' time with the same role shows Users who share your Role, and Manages other users shows the people you manage. Ask your Admin which of these you have.
See Manage User Permissions for a breakdown of what each permission allows.
Why doesn't my report total match what I see on the dashboard?
Why doesn't my report total match what I see on the dashboard?
Check your report filters: the date range, user selection, Contact, Project, and Task filters all affect what's included.
Also check the Options filter for whether you're including or excluding unbillable time, as this can cause totals to differ from what you see on your time log or dashboard.
To see how each filter changes what's included, watch Video — Running a report.
How do I export report data to a spreadsheet?
How do I export report data to a spreadsheet?
Run your Report. The Charts and Time Entries controls are on the left; open Download on the right, then choose Time entries (CSV) to download the matching Time Entries.
The full Time Entry CSV includes the information you have permission to view in MinuteDock. For an Admin, this includes invoiced dates, Users, Project names and all billing information. Other Users’ exports follow their visibility permissions. No separate beta or support enablement is required for these fields.
If Expenses are enabled for your Account, the Download menu also includes an Expenses CSV download.
You can also download the totals behind any chart. Click the download icon at the top right of its card, then open the file in Excel or your preferred spreadsheet app.
See Export a Report as a spreadsheet (CSV) for more.
Can I export a report as a PDF?
Can I export a report as a PDF?
Yes. Set up your Report, then open the Download menu on the right, opposite Charts and Time Entries. Choose Timesheet (PDF), tick the columns you want to include, and click Generate. When the confirmation appears, click Download.
The PDF is a printable list of Time Entries with a totals row.
See Export a Report as a PDF for the full steps.
How do I send a client a timesheet without showing my hourly rates?
How do I send a client a timesheet without showing my hourly rates?
Set up your Report, then open the Download menu on the right, opposite Charts and Time Entries, and choose Timesheet (PDF). In the Timesheet PDF window, untick Rate and Amount, and select the other columns you want the client to see. Click Generate, then Download when the confirmation appears.
MinuteDock remembers your column selection between exports, so check the ticked columns each time you send a PDF to a client.
How do I share a Report with someone in my team?
How do I share a Report with someone in my team?
Set up the Report, then copy the address from your browser's address bar and send it to your teammate. The address includes your date range and filters, so the same Report opens for them.
The teammate needs a MinuteDock login on your Account. The link is filtered to their own Permissions, so a teammate only sees the time they're allowed to see, and a teammate limited to certain Contacts sees only those Contacts. To share time with a client instead, use Client View or a PDF timesheet. See Share a Report with a teammate.
Can I report on billed vs unbilled time separately?
Can I report on billed vs unbilled time separately?
Yes. Use the Invoiced / Uninvoiced options to filter time by its invoicing status. Billable / Unbillable is a separate filter: it describes whether time is chargeable, not whether it has been invoiced or paid.
You can also check the invoiced/uninvoiced status of entries by viewing the time entries list within your report.
Why does a chart on my Report show "Other"?
Why does a chart on my Report show "Other"?
When a chart has a lot of items, MinuteDock groups the smallest into Other, for example "Other (17 contacts)", so the chart stays readable. Grouping doesn't change any totals.
To see every item, click Table at the top of the card. The table lists up to 25 rows and combines the rest into one Other row. To get every item individually, click the card's download icon for a CSV.
Why did excluding a Task remove more time than I expected?
Why did excluding a Task remove more time than I expected?
When the Tasks filter is set to Except, MinuteDock leaves out every Time Entry that has any of the ticked Tasks, including entries that also have other Tasks. For example, excluding #admin also removes an entry tagged #admin and #advisory.
To report on the remaining Tasks instead, set the Tasks filter to Only and tick the Tasks you want.
How do I see the exact hours behind a chart?
How do I see the exact hours behind a chart?
Click Table at the top of the chart card. The table shows each item's Hours Logged, its Share of the total and a Total row. Click Chart to switch back. MinuteDock remembers your choice for each card.
Why does my Report show hours by week instead of by day?
Why does my Report show hours by week instead of by day?
The time chart's scale depends on how long a period your Report covers. About two weeks or less shows hours by day, up to about five weeks by week, up to about a year by month, and anything longer by year.
To see daily hours for a month, run the Report one week at a time, or download the Time entries (CSV) and group it by date.
Where is the Charge Rate chart?
Where is the Charge Rate chart?
It's now called Hours logged by hourly rate. It shows how many hours were logged at each rate, with time that has no rate listed as Unbillable.
Why is the Hours logged by contact chart missing from my Report?
Why is the Hours logged by contact chart missing from my Report?
When a Report is filtered to a single Contact, MinuteDock leaves out the Hours logged by contact card, because all the time belongs to that Contact. This often happens with a pinned Report for one client.
The other cards still break that Contact's time down by User, Project, Task, hourly rate and date.
Why can't I see Billable hours and Unbillable hours on my Report?
Why can't I see Billable hours and Unbillable hours on my Report?
The summary cards follow the Options filter. With billable time only, the Report shows Total hours and Estimated billable. With unbillable time only, it shows Total hours.
To see all four cards, choose Include billable & unbillable time under Options.
How do date ranges work in reports, and what counts as "this week" or "this month"?
How do date ranges work in reports, and what counts as "this week" or "this month"?
"This week" runs Monday to Sunday. "This month" is the current calendar month. The same applies to other preset ranges like "last week" and "last month."
If you need a specific date range, you can set custom start and end dates in the report filters.
The Reports date filter uses the date on each Time Entry. Choosing "Include invoiced time only" under Options changes which entries are included; it does not change the date filter to the Invoice date. For example, August work on a September Invoice is still August work in the Reports date filter.
The work date is the date on a Time Entry. The Invoice date is the date on the Invoice. The due date is when payment is due; it does not show when payment arrived. A payment date records receipt in the system that tracks payments. Neither an Invoice date nor a due-date filter establishes which Invoices were paid in a month.
If you need work linked to payments received in a month, tell our support team which system records those payments so they can review how to match them to the work. An Invoice being sent does not establish that it was paid.
How do I find time on Invoices dated in a particular month?
How do I find time on Invoices dated in a particular month?
Use the full Time Entry CSV to include work dated in earlier months:
Open Reports and choose All Time.
Under Options, select Include invoiced time only. Apply any Contact, Project or User filters you need.
Open Download on the right and choose Time entries (CSV).
In your spreadsheet, filter Invoiced Date to the Invoice month. Group or sort by User and Project Name.
Invoiced Date is the date recorded on the MinuteDock Invoice. It is not the due date, the date the customer paid or necessarily the date the Invoice was sent. This export does not establish payment receipt.
If Invoiced Date is missing, ask your Admin or our support team to check your Report access and export. Entries without a linked Invoice may not have an Invoiced Date.
How do I make a bulk or global change to a lot of historic Time Entries (for example, after re-categorising a Task as billable)?
How do I make a bulk or global change to a lot of historic Time Entries (for example, after re-categorising a Task as billable)?
MinuteDock doesn't have a single bulk-edit screen, but you can use Reports to surface and edit the entries quickly. Go to the Reports screen, filter to the exact entries you want to change (for example by Task, Contact, User, or date range), then switch the report view to show individual Time Entries rather than the summary chart. From there, click into each entry to edit it. Changes are saved straight back to the original Time Entry on the Timesheet.
Someone who can manage that User's time needs to unlock a locked entry before it can be edited. See Locking and Unlocking Time Entries.
For a larger one-off change, our team can review whether a bulk update is suitable. Tell us which entries should change and the result you need. If you are already chatting with us, ask for the conversation to be passed to the team. Otherwise, email team@minutedock.com. The team will confirm the scope before making changes.
How do I see which Users worked on a job that was billed in a previous year?
How do I see which Users worked on a job that was billed in a previous year?
Use Reports to look up the historical billed time. Go to the Reports screen, set the date range to the period the work was done (for example all of 2024), filter to the relevant Contact (and Project, if you need to narrow further), and switch the Options filter to include only invoiced time. The report will show the breakdown by User, Task, and Time Entry, and you can drill into each entry to confirm who logged it.
You can also open the Invoice itself from the Invoices screen. The Invoice page lists every Time Entry attached to it. Combine the two views if you want to confirm an exact match between a sent invoice and the Users who worked on it.