Last Updated: 21 September 2025
These Terms explain how our relationship works when you use MinuteDock for your business. Here’s what matters most:
We’ve provided this summary for convenience only. In any conflict, the full Terms below apply.
How these Terms become binding and who they apply to.
We need to be clear that this is a legal agreement for business use.
MinuteDock is for businesses. These Terms cover MinuteDock’s service for businesses, firms, and professionals using it in the course of their trade or profession. By using MinuteDock, you confirm you’re acquiring it “in trade” for business purposes. Since you’re using MinuteDock for business, you agree consumer protection laws don’t apply to our relationship.
You’re agreeing to these Terms. By subscribing, accessing, or using MinuteDock, you agree to these Terms. We’ve tried to use simple language when writing these Terms. Where the Terms say that you’ll do something, or should do something, that is something that you must do to comply with the Terms.
These Terms govern business-to-business transactions. The parties acknowledge this is a commercial “in trade” transaction. Nothing in these Terms excludes or restricts any rights that cannot be excluded or restricted by law.
Definitions of important words to avoid confusion later.
When we say “Service” or “Your Users,” you’ll know exactly what we mean.
What our Service is designed for and important disclaimers.
We want you to understand what MinuteDock can and can’t do for your business.
Your use of the Service is subject to you paying the fees and complying with these Terms.
How we charge you, when payments happen, and our refund policy.
You need to know when you’ll be charged and what happens if you want to cancel.
You pay in advance. All subscriptions are prepaid – monthly or annually. The Service continues through the period you’ve paid for.
Our pricing is in USD except where otherwise noted (e.g. NZD for New Zealand and GBP for the UK).
No refunds (with rare exceptions). We generally don’t offer refunds. If there’s an error or unforeseen issue, we’ll consider offering a refund (or part refund) of unused fees if we think it’s fair and reasonable in the circumstances. For discounted annual plans, any refund would be calculated by removing the discount on that part of the year for which you have used MinuteDock and refunding the remainder (as the discount was only offered for a full year of use).
Auto-renewal is on. Your subscription automatically renews unless you cancel before the renewal date. For annual subscriptions, we’ll remind you when your annual subscription is about to roll over unless you cancel your subscription. We don’t do this for monthly subscriptions because you can cancel in the following month.
Late payments may pause your Service. If you don’t pay us on time (for whatever reason), we’ll notify you of this. If it’s still unpaid after 7 days, we may suspend your access to the Service until you’ve paid all overdue amounts. We’ll always try to reach you before suspending the Service for overdue payments.
Payment failures may cancel your subscription. If you don’t pay us on time more than once, we may cancel your subscription and these Terms. We’ll notify you before this happens.
Rules for proper use and keeping the platform secure.
These rules apply to you and help us maintain a fast, secure Service for everyone.
Don’t overload our systems. This only applies to truly unusual activity – like running bots that hammer our API with dozens of requests per second, or trying to import years of data in one massive upload. Normal use is totally fine! If we see extreme loads, we might need to slow those requests down, spread them out, or chat about a plan that better fits your needs (but, if you don’t want to change plans, we’ll need to keep the controls in place or end your subscription to the Service).
One person per login. Each MinuteDock user account is for one individual only. We’re a small business too, so we get it – but sharing logins or tracking multiple people’s time under one account isn’t fair to us. If we notice this happening, we’ll reach out to work with you on getting the right number of seats and you will pay us the fees for the number of seats you’ve been using. We trust you to be honest with us, and we’ll always be reasonable with you.
Keep your account secure. Use strong passwords and don’t share login credentials. Don’t try to hack our systems or introduce malicious code. If you suspect someone’s accessed your account without permission, let us know immediately.
You’re responsible for your users. All activity under your business account is your responsibility. Make sure everyone you’ve authorized to use MinuteDock follows these Terms as you’re responsible to us if they don’t comply with these Terms.
Follow the law. You’re responsible for complying with all laws when you use MinuteDock, including data protection laws (like, as applicable, GDPR, CCPA, or New Zealand’s Privacy Act) and any other regulations that apply to your business.
Prohibited uses include:
Violations may result in immediate suspension or termination. You are liable for all actions taken by Your Users. You must notify us promptly of any suspected unauthorized access or other security breach.
Our commitment to keeping MinuteDock available and what happens if we fall short.
You rely on MinuteDock to run your business, so we commit to specific availability targets.
99.5% uptime target. We aim to keep MinuteDock available 99.5% of the time each calendar month.
If we fall short. If we drop below 99.0% availability in any calendar month (see below for how availability is calculated), just let us know within 30 days of the end of that month by emailing us at team@minutedock.com. If we agree, we’ll give you a choice of either 7 extra days added to your subscription or a 25% credit for that month. This extension or credit is your sole remedy for downtime.
Scheduled maintenance. We’ll try to notify you in advance when we need to perform mmaintenance. Scheduled maintenance doesn’t count against uptime availability.
Support when you need it. We provide basic email support and online documentation during standard business hours (New Zealand time). Yes, we’re on the other side of the world from many of you, but we always do our best to respond quickly.
Availability is calculated as (total minutes - excluded downtime) ÷ total minutes × 100. Excluded downtime includes scheduled and emergency maintenance, force majeure events, and other downtime agreed between us. The uptime remedy is your sole remedy for Service availability issues.
Who owns your data, how to export it, and our security commitments.
Your business data is critical – you need to know it’s protected and accessible.
Your data belongs to you. You retain all rights to your time entries, client information, and other data. We may use usage and anonymized, aggregated data to improve our Service.
When our team might access your data. We respect your privacy and only access your account data in limited circumstances:
Export anytime:
Back up your own data. While we maintain backups for our operations, you should keep your own backups for your records. MinuteDock is a time-tracking tool, not a backup service – don’t rely on us as your only data storage.
We’ll delete your data upon request, except any data we must retain for legal reasons.
Security incident response. If there’s a data breach on MinuteDock affecting you, we’ll notify you within 72 hours and help with any regulatory requirements.
Agent. If your data includes personal data, we act as your agent under applicable privacy law when we handle that data.
Consent. If your data includes personal data, you need to get consents from the relevant individuals that allow us to handle that data in the ways described in these Terms.
We both keep secrets. We’ll protect each other’s confidential information with reasonable care and industry-standard security measures, and only use it to fulfill our obligations under these terms.
If you are based in the EU or UK, our data processing is subject to our Data Processing Addendum.
Intellectual property rights in MinuteDock and your data.
Clear ownership prevents disputes and protects both parties.
We own MinuteDock. All rights to the Service, our name, trademarks, logos, software, APIs, website, and documentation remain with us, including any update, change or improvement to those items.
You own your data. Your time entries, client info, and uploaded content remain yours. You grant us a limited license to use your data for the purpose of fulfilling our obligations and exercising our rights under these Terms, including to provide the Service to you.
You must not cause issues with other people’s rights. You promise that your data and how you use MinuteDock won’t infringe anyone else’s rights. This includes privacy rights, copyrights, trademarks, or other intellectual property rights.
We can use your feedback. If you suggest features or improvements, we can use those ideas going forward for free, e.g. to improve the Service.
Feedback license is worldwide, perpetual, and royalty-free. You warrant and represent that your data and use of the Service do not and will not infringe any third-party rights, including privacy rights and intellectual property rights or violate any applicable laws.
Our integrations with services like Xero, QuickBooks, MYOB, and Wave.
You need to understand what we’re responsible for when other services are involved.
External services aren’t our responsibility. If Xero goes down or QuickBooks changes their API, that’s beyond our control. We’ll do our best to maintain integrations but can’t guarantee third-party availability.
Unauthorized apps are at your risk. If you connect MinuteDock to third-party apps, websites, services, or integrations, we’re not responsible for any issue with that
Your data, their terms. When you connect an integration, you’re also agreeing to that third party’s terms of service. We aren’t a party to your relationship with that provider and are not responsible or liable for their service.
Legal disclaimer about Service guarantees.
We need to be honest about what we can and can’t promise.
MinuteDock is provided “as is.” Except for our specific commitments in these Terms (like our uptime target), we don’t make warranties about the Service. This includes not making implied warranties of merchantability, fitness for a particular purpose or non-infringement. We also don’t promise that the Service will meet your needs (you need to work this out yourself) or that the Service will be secure, free from viruses, or error free.
All warranties are disclaimed to the maximum extent permitted by law.
How we limit financial exposure and protect each other from claims.
This section caps potential damages while maintaining fairness for serious issues.
No indirect damages. Except for some serious situations below, Neither party is liable to the other for: - lost profits, lost business, lost revenue, or lost data, or - indirect, consequential or incidental damages or loss of any kind.
Our standard liability cap. Except for some serious situations below, each party’s maximum total liability to the other party for all claims in any 12-month period is capped at the greater of:
Higher caps for serious issues. For claims involving gross negligence, regulatory breaches, or where a party breached confidentiality, each party’s maximum total liability to the other party for all claims in any 12-month period is capped at the greater of two (2) times the fees you paid to us in the last 12 months (in NZD) or NZD 2,000. We take these situations seriously, which is why the cap is higher.
What we can’t cap. The limits and caps described above don’t apply:
Types of claims: The caps and limits described above apply no matter how you try to take action, e.g. saying we’ve breached these Terms, saying we’ve committed a tort (e.g. negligence), or on some other ground.
Reducing impact. If something happens with the Service and one of us suffers loss, that party must work hard to keep to a minimum that loss. This means that, if the other party has responsibility, it won’t impact on them as much.
Mutual protection:
If someone sues us because of your data: This is rare, but it happens. If someone sues us (or threatens to) because they say your data breaches their rights (e.g. intellectual property rights or privacy rights, including saying that they never consented to their data being used on MinuteDock) or because they say the data is wrong or a problem, you’ll pay our losses and costs relating to that action.
If someone sues you claiming MinuteDock violates their IP rights: This is also rare. If this happens, we’ll cover your reasonable legal costs and the amount of any settlement or judgment, but capped at the level described in the section titled “Higher caps for serious issues”. But, we only have to cover your costs and those amounts if you tell us promptly and let us run the defence if we ask. You’ll also assist us if we ask. Our commitment here doesn’t apply if the cause of the action is because you have not met these Terms or because of your data.
How long these Terms and your use of the Service lasts and ways it can end.
You need to know how to cancel and what happens to your data.
You can cancel anytime. Just know that prepaid fees aren’t refundable – your Service continues through the period you’ve paid for. > Example: If you’re on a monthly subscription and you cancel on May 10, your Service stays active until May 31 (or your annual renewal date).
We can end Service too. Just as you can leave anytime, we may occasionally need to end a subscription with 30 days’ notice. If we do this (and it’s not because of a breach), we’ll refund any prepaid fees for the unused time.
Businesses evolve. If your business structure changes (merger, acquisition, new ownership), these Terms continue to apply. Same goes for us - if MinuteDock is acquired or restructured, these Terms remain in place. Just let us know about major changes so we can keep your account details current.
Fixing problems: For any breach capable of remedy, you have 10 days to remedy after notice and if not, we may terminate these Terms and your use of the Service. If we think your breach of these Terms is really serious, we can immediately terminate these Terms and the Service. If we terminate under this clause, we don’t need to refund you any unused fees.
What survives termination. Even after cancellation or termination, clauses that should sensibly continue beyond the end of these Terms still have effect, e.g. sections on liability, data rights, intellectual property, confidentiality, indemnity, and dispute resolution remain in effect.
Events that excuse performance obligations.
Sometimes extraordinary events prevent normal operations.
Force majeure events. Except for liability to pay any fees, neither of us is liable for delays or failures caused by things that are outside our reasonable control, provided we have tried hard to avoid or limit the impact of that thing. This includes delays or failures caused by:
What each of us will do to get the benefit of this force majeure protection::
Affected party must use reasonable efforts to mitigate and minimize impact.
How we handle disagreements and which laws apply.
Clear dispute resolution saves time and money for both of us. Both parties agree to follow the process in this clause instead of heading straight to court.
New Zealand law applies. These Terms, and any dispute relating to these Terms or the Service, are governed by New Zealand law.
Resolving disputes: If either party has a dispute relating to these Terms or the Service, that party must notify the other of the dispute, including explaining why. Each of us must work hard, in good faith, and acting reasonably to see if we can sort out the dispute between us.
Arbitration in Wellington. If we can’t sort out the dispute between us within a reasonable time, the disputes will be resolved through final and binding arbitration in Wellington under NZIAC rules. We can conduct proceedings remotely if needed. The decision of the arbitrator will remain confidential between us.
Urgent court relief allowed. Nothing stops either party from going to court for urgent injunctive relief (like stopping a data breach or IP violation).
The arbitration will be conducted in English, with each party bearing its own legal costs unless the arbitrator orders otherwise. The arbitrator may award costs against a party pursuing claims or defenses in bad faith.
Various legal provisions that don’t fit elsewhere.
These tie up loose ends and clarify how our agreement works.
We can update these Terms. We’ll post any update on our website and, for material changes, we’ll also notify the account owner (you) 30 days before they take effect, via email or posting a notice on our website or apps. Updates that are purely administrative, correct typos, or are required by law take effect when posted. If you don’t agree with the material changes, you can cancel before they kick in. We’ll either honour the old Terms until the end of your current billing period or provide a pro-rated refund – our choice. Continuing to use MinuteDock after changes take effect means you’ve agreed to them.
This is our complete agreement. These Terms, plus our DPA (if it applies to you) and Privacy Policy, are the entire agreement between us.
If one part is invalid. If a court strikes down one section or part section of these Terms, the rest of the Terms (or the rest of the section) still continue in force.
Not enforcing doesn’t mean waiving. If we don’t enforce a right immediately, we can enforce it at a later time. Also, we always retain our rights unless we state in writing that we’ve given the right up on that particular occasion.
You may not assign or transfer this agreement to someone else without our consent, except as described in Section 11.
Export restrictions. You confirm you’re not operating from a restricted or sanctioned country or on any prohibited lists or sanctions list under US, EU, UK, Australian or NZ law. We may limit or stop your access to comply with export laws.
How we communicate officially. Legal notices go to your registered email and they’re considered received by you or to have reached you 2 days after sending. You send us notices via email to team@minutedock.com and they’ll be deemed received 2 days after sending if you can show they were sent to the correct email address.
We can only modify these Terms through the process described above - no one can claim we agreed to different terms in an email or phone call. If any part of these Terms is invalid, the rest remains in force. Nothing here excludes rights that cannot be excluded by law.
If anything in these Terms isn’t clear, please email us at team@minutedock.com. We’re happy to explain how these Terms work in practice for your business.